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Terms & Conditions

General Terms and Conditions of Business

Status 2022

With your order confirmation or registration you declare your agreement with these general terms and conditions, unless we have expressly agreed otherwise in the framework contract or in individual cases in writing.

Inhouse programs and trainings


Order confirmation

Your order can be placed by e-mail or by a signed offer / order confirmation. 


The price includes the services described in your offer and/or order confirmation. Excluded are rooms and equipment that are usually available in seminar rooms (data projector, flipchart, pinboard, camera, monitor, etc.).

Please note that if the training time is 0,5 days the price is calculated with 0,75 days and in case of 0,25 days training time 0,5 days, unless otherwise agreed with your consultant.

Depending on the topic, the maximum number of participants is between 8 and 12 people (unless otherwise stated in the offer, e.g. for webinars). If the number of participants is larger, the use of a co-trainer is required and the corresponding additional costs will be charged. All our prices are exclusive of value added tax. 

Travel and accommodation expenses of our trainers

We charge the actual travel and accommodation costs of our trainers: national customary mileage allowance, flight or train ticket, transfer from/to airport/train station, accommodation and meals (from the evening before the 1st day until the end of the event). Starting point of the trip is the residence of our trainers.

And this applies to all SDI events



Since our trainers and we plan on a long-term basis, we ask for your understanding that a cancellation or postponement of date after the order or registration has been completed (regardless of the reasons for your cancellation) will result in costs for you in the following cases:

Feasible services:

Training/workshop/consulting – also in virtual form: Cancellation and Postponement of date up to 4 weeks before the start of the event is free of charge, after that we will charge 50% of the costs or 5 working days before the start of the event the full costs. These cancellation conditions also apply to postponements.


For cooperation events, the respective cancellation conditions of the cooperation partner apply, provided that you receive the invoice from the cooperation partner.

Coaching (also virtual):

Cancellation/postponement of coaching up to two days prior is free of charge, afterwards we charge 100%. The coaching contingent is available up to one year after the first coaching session took place. Appointments are made proactively between coachee and coach. Our coachings are charged pre-paid. Accounting is done after the first coaching session (Time for payment: 4 weeks). 

HADV (Haufe advisory) Coaching.  Cancellation/postponement will be defined in the contract set-up between Haufe Advisory and the customer. We ask for your understanding that cancellations and postponements can only be accepted in writing (also via e-mail).

Terms of payment

Our invoices are payable without deduction upon presentation of the invoice. In the event of late payment, we will charge all actual reminder and collection fees as well as 8% interest on arrears. The client is not entitled to withhold payments or to offset them against his own claims. The payment period is 4 weeks unless we have expressly agreed otherwise in a framework contract or in individual cases in writing.

Cancellations by SDI

SDI may cancel events due to illness of trainers and circumstances beyond SDI’s control and cannot be held responsible for the failure to take place of an event.

Changes in the open SDI program: SDI assumes no liability for printing and typing errors in publications and on the homepage.

The minimum number of participants in open seminars and courses depends on the seminar or course.

For organizational reasons, we reserve the right to change the seminar location, the date or the trainer or to cancel a seminar. The participants will be informed by telephone or e-mail about the change/cancellation and possible alternatives.


The documents provided by us are and will remain the intellectual property of SDI and are exclusively available to our participants for their personal use as users of what they have learned (i.e. not for commercial purposes as trainers). Any further distribution and use of this material – including internal company use – is subject to our prior written consent.


All our trainers and consultants have a contractual relationship with MDI/SDI. The client is not entitled to ask them to accept assignments on their own account.


We work for different companies, which often compete with each other. Our trainers and employees are bound to absolute discretion – this naturally also applies to incidents in personal areas.

Data protection

Data protection and data security are important to us. You agree that the data of your company, which is collected in the course of the cooperation, will be included in the MDI/SDI database. Please note that we use e-mail addresses of our customers and business partners to inform you about news, event dates, offers etc. If this is not desired, you can stop this at any time by sending a written message to

Place of jurisdiction

For all disputes that cannot be settled by consensus, the court of competent jurisdiction in Vienna shall be agreed as the place of jurisdiction.

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